Improving Service Delivery: A Namibian Local Authority Case Study

Local government assumes a fundamental role in the life of every citizen by providing services classified as physiological needs. Deficiencies delivery such to citizens is viewed contravention their human rights. The consequences deficiencies trigger frustration and unrest citizens, exhibited political instability, damage state property, at its pinnacle loss lives. This research study investigated concerning levels organizational performance Arandis Town Council Erongo region Namibia. investigation was motivated need determine factors that affect service delivery, with objectives provide recommendations improve performance. We employed quantitative method collect primary data for study. An illustrative logical configuration selected, were gathered purpose obtain understanding on topic. processed utilizing SPSS version 25 statistical software present graphical format. In bid reduce inefficiencies certain are made town council consideration. These include implementing risk register, compiling maintenance plan, applying grants, training programs employees, commercializing servicing land development affordable housing, developing additional revenue streams, prioritizing creation employment.